General Terms and Conditions

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1. General Information This website (the "Site") and/or services, including all associated mobile applications (collectively referred to as the "Services"), and all product offerings and sales of products ("Products") via the Site, are owned and operated by Luna Beauty Shop, Saif Allah Aldandashi (hereinafter referred to as "we", "us", and "our"). These terms and conditions ("Terms") outline the terms under which visitors or users (collectively, "Users" or "You") can access and use the Site, the Services, and purchase Products.

By accessing or using the Site and/or Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not access or use the Site or Services. Please read these Terms carefully before accessing the Site, using the Services, or purchasing Products. These Terms provide details on who we are, how we sell products, how to cancel a purchase, and what to do in case of any issues.

You confirm that you are of legal age and have the legal authority, rights, and freedom to enter into a binding agreement based on these Terms and to use the Services and purchase Products. If you are a minor, you need the approval of your parents or a legal guardian to use the Services or purchase Products.

2. Purchase of Products

1. The purchase of products is subject to the terms in effect at the time of purchase.

2. The essential features of the offered products are described in the respective product descriptions.

   The presentation of the products in the online store is not a legally binding offer, but an informal online catalog. By clicking the "Buy" button, you submit a binding order for the products in your shopping cart, indicating your intent to purchase the products. An email confirming receipt of your order will be sent immediately after you submit your order. The purchase contract is concluded when this confirmation email is received.

   We reserve the right to correct any mistakes, color discrepancies, printing errors, or technical issues in the displayed products despite our utmost care.

3. When purchasing a product:

   (i) You are responsible for reading the product description in full before making a binding purchase, and

   (ii) The completion of an order on the Site (by completing the payment process via the "Place Order" button or a similar button) may constitute a legally binding agreement for the purchase of the corresponding product unless the present Terms specify otherwise.

4. You can select products from our product range and place them in the shopping cart. Our prices are listed on the Site. We reserve the right to change our prices at any time and to correct unintentional price errors. These changes will not affect the price for products you have already purchased. When paying, you will see an overview of all products you have added to the shopping cart, including the essential characteristics of each product, the total price for all products, applicable VAT, and potentially shipping costs. You can also review, change, remove, or correct any errors before completing your final order.

5. We will then send you an email confirmation for your order, listing the products you ordered, which you can print or save. Please note that this is an automatic notification that only confirms we have received your order and does not indicate that we have accepted your order.

6. The legally binding agreement for the purchase of products is only concluded once we send you an acceptance email or ship the products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method and you choose this payment method for your order, in which case a payment process is initiated immediately upon submitting your order (e.g., via electronic transfer or real-time payment through PayPal, Giropay, Paydirekt). In this case, the legally binding agreement is concluded when you initiate the order process as described above by clicking the "Place Order" button.

7. The purchase contract can be concluded in [German]. After the contract is concluded, the terms are stored by us, and you will no longer have access to them.

3. Shipping and Delivery

Shipping of available products typically occurs within three working days for domestic shipments and within 14 working days for international shipments after payment has been received. If a product is no longer available, the customer will be immediately informed, and efforts will be made to deliver the product as soon as possible. If not all ordered items are in stock, the supplier may proceed with partial deliveries at their expense, provided this is reasonable for the customer. The shipping time depends on the respective carrier and is beyond the supplier's control.

The customer must check the delivery for completeness and any damage upon receipt and have the carrier confirm any damages. Any complaints should be made to the supplier immediately after receiving the goods. Opened or damaged contact lens blisters cannot be returned for hygiene reasons. If a customer cancels their order, they are responsible for the return shipping costs. The supplier recommends returning items via insured shipping with trackable numbers.

The supplier is not responsible for goods lost or damaged during the return shipment.

4. Right of Withdrawal

1. If you purchase one or more products via the Site or Services, which are delivered as part of a shipment, the right of withdrawal instructions are provided in Annex 1 of these Terms. In general, the right of withdrawal applies within 14 days after the completion of the contract or receipt of the ordered goods.

2. To exercise your right of withdrawal, you can use the withdrawal form from Annex 4 of these Terms, although it is not mandatory.

Expiration of the Right of Withdrawal:

1. The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery (Section 312g (2) No. 3 BGB). Therefore, contact lenses or other sealed products whose seals have been opened after delivery are excluded from return.

2. Our lashes cannot be returned or exchanged due to hygiene restrictions.

Consequences of Withdrawal:

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from choosing a different delivery method than the cheapest standard delivery offered by us). The refund will be made promptly, and no later than 14 days after receiving your returned goods.

You bear the immediate cost of returning the goods.

5. Storage of Online Payment Details

You may store your preferred payment method for future use. We will store these payment details in accordance with applicable industry standards, such as PCI DSS. You can identify your stored card by its last four digits.

6. Vouchers, Gift Cards, and Other Offers

From time to time, vouchers, gift cards, discounts, and other offers ("Offers") may be available for our products. Such Offers are only valid for the time period specified in the offer. Offers may not be transferred, modified, sold, exchanged, reproduced, or distributed without our express written consent.

7. Member Account

1. To access and use certain areas and features of our Site, you must first sign up and create an account ("Member Account"). You must provide accurate and complete information when registering your Member Account.

2. If someone other than you accesses your Member Account and/or settings, they can perform all available actions and, for example, make changes to your Member Account. Therefore, we strongly recommend keeping your Member Account login details secure. If such activities occur, they will be assumed to have been done by you and you are solely responsible for any activities in your Member Account, regardless of whether they were expressly authorized by you or not, as well as for any damages, costs, or losses resulting from such activities.

3. You can create and access your Member Account via a designated webpage or via a third-party platform, such as Facebook ("Social-Network Account"). By signing up via a third-party platform account, you grant us access to certain information about you stored in your Social-Network Account.

4. We may permanently or temporarily suspend or terminate your access to your Member Account without liability, to protect ourselves, our Site, Services, or other users, in cases where you violate these Terms or applicable laws, or for other legitimate reasons. We may also cancel your Member Account with a two-month notice via email.

8. Warranty and Liability

1. Warranty: The products we sell come with statutory warranty rights. If there is a defect in the purchased products, you are entitled to the statutory warranty rights, including the right to request a remedy, which may include repair or replacement of the defective product.

2. The statutory warranty period for new products is two years from the date of delivery. The warranty period for used products may be reduced to one year, provided this is communicated at the time of purchase.

3. Exclusion of Warranty: We are not liable for damages caused by misuse or improper handling of the products, nor for defects caused by external influences such as accidents, exposure to moisture, fire, or other extreme conditions.

4. If the product delivered is defective, please contact our customer service to resolve the issue. We may ask for details, including photos or other evidence, to determine the defect.

5. Our liability is limited to damages that occur due to deliberate or grossly negligent conduct. In cases of minor negligence, we are only liable for breaches of material contractual obligations, the fulfillment of which is essential for the proper execution of the contract and where you can reasonably rely on their compliance. In these cases, liability is limited to typical and foreseeable damages.

6. We are not liable for indirect damages such as lost profits, loss of business, or reputational damage.

9. Right of Withdrawal and Return

1. Right of Withdrawal
   In accordance with § 312g Abs. 2 Nr. 3 BGB, the right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery. Therefore, products such as contact lenses and similar sealed items are excluded from return once their seal has been broken.

2. Exercise of the Right of Withdrawal
   To exercise your right of withdrawal, you must notify us in writing or via email of your decision to withdraw from this contract. While you may use the withdrawal form provided below, this is not a requirement.

3. Withdrawal Period
   The withdrawal period is 14 days, starting from the day on which you or a third party designated by you (other than the carrier) takes possession of the goods.

4. Consequences of Withdrawal
   If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs, except for any additional costs arising from a delivery method other than the least expensive standard delivery option we offer. The reimbursement will be made promptly and no later than 14 days after we receive the returned goods.

5. Return Shipping Costs
   You will bear the direct costs of returning the goods. We recommend using a trackable shipping service to ensure the safe return of the items.

10. Return Instructions

Please ensure that items are returned in their original packaging. Any returned goods that have been used, damaged, or are missing packaging may not be eligible for a refund.

You are responsible for the return shipping costs unless the goods were defective or incorrect. Returns should be made within 14 days of receiving your return authorization. We recommend returning items with a trackable service, as we cannot be responsible for items lost in transit.

11. Data Protection

1. We take your privacy and the protection of your personal data seriously. Our privacy policy provides detailed information about how we collect, use, and protect your personal data. By using the Site, Services, or purchasing Products, you consent to the collection and use of your personal data as described in our privacy policy.

2. We will not sell, rent, or otherwise disclose your personal data to third parties unless necessary to fulfill your order, to comply with legal obligations, or to protect our rights.

3. You have the right to access, correct, or delete your personal data. You can contact us to exercise these rights or if you have any questions regarding how your data is handled.

12. Changes to the Terms and Conditions

1. We reserve the right to change or update these Terms at any time. Any changes will be effective immediately upon posting on the Site. By continuing to access or use the Site, Services, or Products after changes are made, you agree to be bound by the updated Terms.

2. If you do not agree with any changes, you must stop using the Site and the Services. We recommend checking these Terms regularly for any updates or changes.

13. Governing Law and Dispute Resolution

1. These Terms are governed by and construed in accordance with the laws of [country or jurisdiction]. Any disputes arising from or related to these Terms will be resolved exclusively by the competent courts in [city or jurisdiction], unless otherwise agreed by the parties.

2. If you are a consumer in the European Union, you have the right to submit disputes to the European Online Dispute Resolution Platform (ODR Platform). This platform helps resolve disputes between consumers and businesses without going to court.

14. Miscellaneous

1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. We will replace any invalid or unenforceable provision with a valid and enforceable provision that reflects the original intent as closely as possible.

2. These Terms, along with any additional terms or policies provided on the Site, constitute the entire agreement between you and us regarding the use of the Site, Services, and purchase of Products.

3. We may assign or transfer our rights and obligations under these Terms to third parties without your consent. You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent.

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End of Terms and Conditions